FAQs

Absolutely! We love customizing and creating what our clients want to gift. Please email us and we can work together to make a perfect custom box.

 

Yes, we can pick a bottle of wine up for you! We have a few local wines that we recommend. Just choose red or white, and we will customize your gift to include this. We charge a flat rate fee of $25 for the wine, which is the B.C. liquor store price, plus a small delivery fee. If one of our client’s requests us to purchase wine or beer to be put into a gift box, the purchaser must be 19 years of age or older and  the receiver must be 19 years of age or older. We take no responsibility for misrepresentation of personal character and information. We have to right to refuse business and/or cancel orders due to any misrepresentation. Alcohol may be added to any of our Gift Boxes only if the Gift Box is to be delivered within the province of British Columbia, Canada.

 

One of the first items on our list of "must haves" for our boxes was that they had to be 100% recycled corrugated boxes. We encourage all recipients to reuse or re purpose our boxes, all fill content is also recycled. Little by little we can help sustain the environment for future generations.

 

Crate West  has a 100% satisfaction guarantee as we strive for the highest quality. If there is a concern with your gift box please contact us right away, we want the Crate West experience to be a great one and will do what it takes to make it that.

 

Yes we sure do, please email us with a preorder so we can get your boxes ready and apply a 10% discount on your order.

 

We offer free local deliveries to the Victoria area or with large orders of 10 boxes or more. We charge a $10 flat rate fee for delivery in British Columbia, 2-4 day expected delivery time. We charge a $15 flat rate fee for deliveries outside of British Columbia, 2-6 day expected delivery time. For next day or rush delivery is a $25 fee. At this time we only ship within Canada.

 

Unfortunately, at this time we do not offer pick up.